Support that keeps your operations moving

TicketWave Support gives your teams a single, structured way to log, track, and resolve incidents and service requests. Less noise, more control, faster resolution.

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Powered by Microsoft 365 & Power Platform Standardized flows. SLA-aligned response.

Support Operations Snapshot

  • 1.2k+ Tickets handled / year (capacity)
  • 92% Resolved within SLA
  • 4.8 / 5 User satisfaction (CSAT)
  • < 4h Avg first-response time

Metrics shown are placeholders and can be linked to real Power BI dashboards.

Trusted by internal teams and partners

350+ Tickets per semester
97% Resolution rate
3 Support tiers (L1–L3)
0 Lost or unassigned tickets

About TicketWave

TicketWave Support is a centralized hub for managing incidents, requests, and service operations. Built to reduce friction and increase visibility across teams, TicketWave turns scattered workflows into a structured, SLA-driven operation.

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4 Core service lines
1 Unified ticket queue
∞ Scalability

What people are saying

“Tickets no longer disappear. Everything is tracked and accountable.”

Team Lead
Internal IT

“The PowerApps UI is clean and easy for everyone. Zero training required.”

Campus Operations

“Power BI insights changed the way we prioritize work.”

Service Quality