Support subscription plans

Three subscription tiers designed to match how mature your support operations are – from simple intake to fully governed, SLA-driven support.

Starter
Entry

Structured intake for teams moving away from email chaos.

  • Single TicketWave queue in SharePoint
  • Basic Power App form for ticket intake
  • Email-to-ticket routing (1 mailbox)
  • Simple status flow (Open / In progress / Closed)

Best for: small teams piloting a ticketing model.

Most popular
Standard
Core

Full TicketWave experience with SLAs and reporting.

  • Multi-category ticketing (incidents & requests)
  • Priority model (P1–P4) with SLA timers
  • Automation via Power Automate (notifications, assignments)
  • Basic Power BI dashboard for volume and resolution

Best for: teams that need real ownership and visibility.

Enterprise
Extended

Advanced governance, cross-team workflows, and analytics.

  • Multi-queue setup (IT, operations, vendors, etc.)
  • Change & release linkage for production changes
  • Advanced Power BI views (trends, root-cause, KPIs)
  • Custom approval flows and integration options

Best for: environments with multiple teams and stakeholders.

All plans are designed as templates for demonstration purposes and can be adapted to your actual environment and requirements.

Why TicketWave and not just “another system”?

Most ticketing tools either feel too heavy for everyday use or too basic to give any real insight. TicketWave sits in the middle – light enough for users to adopt, structured enough for management to trust.

  • Built directly on Microsoft 365 – no extra logins or separate platforms.
  • Power Apps front-end designed for non-technical users.
  • SharePoint-based data model that your admins already understand.
  • Power Automate flows instead of black-box automation.
  • Power BI reporting that you can extend with your own measures.

Typical generic tools

  • Separate login and user management
  • Complex configuration screens
  • Limited control over data location
  • Black-box automation rules
  • Reports that are hard to extend

TicketWave approach

  • Lives inside your M365 tenant
  • Simple, familiar interfaces
  • Data stored in your SharePoint lists
  • Automation built in Power Automate
  • Reports powered by Power BI